FAQs

What ingredients are in CatChi?

CatChi is a fresh food diet with +95% meat! Our meat is high quality & human grade. For a detailed list see our recipes.

How does CatChi's meal portioning work?

Our standard portion has been designed for indoor adult cats with an ideal weight of between 4-5kg. If you have a kitten, are worried about their weight or their weight falls outside of this range, email us at meow@catchi.com.au for a personalised feeding guide.

Is my cat at their ideal weight?

If you can feel their ribs without pressure, see a slight indentation at their waist behind their ribs, and there is no visible sign of a sagging belly, your cat is likely at their ideal weight.

Is CatChi suitable for different life stages?

Yes, CatChi's food has been designed to suit kittens, adult and senior cats, following the latest AAFCO guidelines.

My cat has a pre-existing health condition, can I serve CatChi?

Yes, and we’re here to help, email us at meow@catchi.com.au for a tailored guide for your cats condition.

My cat had an upset tummy (vomitting/diarrhoea), what do I do?

An upset tummy is normal within the first few days, especially for cats who have been eating a diet high in processed food. Their microbiome needs time to adjust to their new, high quality food. Consistency is important, so keep feeding your CatChi and keep notes. The vomiting and/or diarrhoea should stop in 2-3 days, if symptoms persist consult your vet.

Where is CatChi made?

We’re a proud Aussie business, headquartered in Sydney. All of our ingredients are sourced from Australia and everything is made right here.

What makes CatChi different?

Our mission is to help you give your cat their best 9 lives. Our vets and nutritionists have crafted recipes with over 95% meat, balanced for your cat's daily nutrition, using premium human-grade Aussie ingredients and no fillers.

I’ve got friends with cats, can I refer them to CatChi?

We’d love that! We believe all cats should have access to fresh food, simply give your friend 2 of your packs and some sprinkles, send their details to us (meow@catchi.com.au), and we’ll reimburse you with 4 packs + new sprinkles! Give 2, get 4. For super referrers - ask us about additional incentives.

How do I store & serve CatChi?

CatChi food is made fresh, then frozen. CatChi meals should be stored in your freezer. Simply defrost (they’re suitable to store for 4 days in the fridge) before serving.

My cat’s a bit of a fuss pot, have any tips?

We love fussy cats! Did you know, 30% of cats need extra time when it comes to switching their food? See our switching guide (p4) and 7 helpful tips (p7) to guide you on your journey.

I have multiple cats, can I get more frequent deliveries?

Yes! For multiple cat households, email us at meow@catchi.com.au and we can increase your delivery frequency with your schedule.

What does "human-grade" food mean?

Human-grade ingredients ensure higher quality and safety standards in your cat’s food. These ingredients are free from harmful additives and fillers, providing pure, wholesome nutrition. We've seen first hand the quality of what goes in to many pet food brands, and we want to change that. We know that by offering high quality food that we're providing a safe and nourishing diet for your little ones.