Frequently Asked Questions.
If you can't find what you're looking for, email us at meow@catchi.com.au
Our food.
CatChi is a fresh food diet with 95%+ meat. Our meat is high quality and human grade. For a detailed list see our recipes.
Human-grade ingredients ensure higher quality and safety standards in your cat's food. These ingredients are free from harmful additives and fillers, providing pure, wholesome nutrition.
Yes. Every CatChi recipe meets AAFCO standards and exceeds the minimums. 95%+ meat, gently cooked and vet formulated for all life stages.
Each recipe only has a single protein. If you're serving chicken, it only has chicken ingredients. This is important if your cat has allergies or sensitivities.
We have a 3 step process: 1) Dedicated days for each protein, we never mix on a single day. 2) Rigorous cleaning and decontamination processes. 3) Clear labelling and handling protocols.
No. CatChi is gently cooked, similar to how we cook food for ourselves. This removes harmful bacteria and parasites while maintaining nutrients that are often lost in tinned food.
Yes. All four recipes are grain free and contain less than 1% carbohydrates. Cats are obligate carnivores designed to digest animal proteins and fats, not carbohydrates.
Store in your freezer. Defrost overnight in the fridge before serving. Once thawed, it keeps for 4 days in the fridge.
Each meal is portioned to 100 calories, designed for indoor adult cats with an ideal weight of 4-5kg. Check out feeding guide or more info or email meow@catchi.com.au for personalised support.
Yes. Complete and balanced for all life stages, including kittens. We recommend serving 3 times daily for kittens under 12 months. See our kitten page.
Yes. Senior cats need high protein and high moisture. CatChi has ~70% moisture and less than 1% carbohydrates.
Proud Aussie business, headquartered in Sydney. Ingredients sourced from Australia, everything made right here.
95%+ meat, human-grade, gently cooked, vet formulated, no fillers. Complete and balanced for all life stages. Everything your cat needs and nothing they don't.
Switching.
About 30% of cats need extra time when switching. Try sprinkles, warming the food, or mixing with their current food. Email meow@catchi.com.au for our persistence guarantee.
Yes. Email meow@catchi.com.au for a tailored guide for your cat's condition.
Normal within the first few days, especially coming from processed food. Their gut needs time to adjust. Should settle in 2-3 days. If symptoms persist, consult your vet.
1) Wait 12 hours, try sprinkles or warming. 2) After 3-4 attempts, try mixing with current food. 3) Email meow@catchi.com.au for specialist help.
100% dehydrated chicken breast. A great introduction to CatChi, or just a treat.
If you can feel their ribs without pressure, see a slight indentation at the waist, and no visible sagging belly, they're likely at ideal weight. For more info see our feeding guide.
Getting Started & Deliveries.
Select login from the menu. Use a magic link or sign in through Shop Pay.
Yes. You'll receive communications to tailor your plan. Everything is customisable and you can pause, delay or cancel at any time.
Yes. Sign up, then manage from your portal. We email and text before any payments.
Log in to your account and adjust your next delivery, hit skip, or cancel. No lock-in contracts.
Yes. Update your delivery frequency in your subscription portal.
Email meow@catchi.com.au and we'll send you a referral code with a discount for your friends.
Free for Greater Sydney, Melbourne and Newcastle metro. A small charge applies to some regional areas.
For your starter pack, simply select your delivery date at checkout. For ongoing meal plans, we typically plan deliveries 7 days after scheduled payment. We typically deliver most weekdays, but some regional areas have selected delivery days. Any changes can be managed in your portal, or email meow@catchi.com.au with questions or specific requests.